Communication Server - Technical Manual
Contact Directories
Contact information can be imported into the system to give more useful information about the outside party involved in a call and to provide extra meta-data that can be used in searching for these calls. Multiple directories can be created and imports can be scheduled to run at a pre-determined interval so as to keep the data current. Directories can be created from different sources including text files (CSV format) and direct database connections.
There are several locations that can contain directory information. These include:
Depending on the type of contact then the information is populated in a different way.
For global contacts the information is stored and accessed from a single location. This can include a text file in CSV format or a direct database connection using ODBC or OLE DB. The contacts from these locations are imported into the system either manually or on a pre-configured schedule.
Each contact can contain a name, up to 5 telephone numbers, 10 custom fields (up to 1000 characters each) and a VIP flag and associated text. The information in the number fields is then used when searching for a matching contact to assign to this call, and when a match is found the name of the contact is tagged against the record in the GlobalContactName field. In the case when there are multiple matches then the first one found is used, but the record is also flagged with the number of matches that have been found in the GlobalContactNameMatches field.
The PBX contains its own directory in the form of system speed dials. These entries are configured from within Mitel Database Programming and the system will automatically download them directly from the PBX when connected. Each entry only has a name and number associated with them and the matching name is tagged against the record in the SpeedDialName field.