Overview
The system can integrate into the Mitel MiContact Centre Business & Enterprise Edition (MMCBE) application to provide playback of recordings direct from a link within the LIfe Cycle reports. Users can also use the start/stop recording feature from the Contact Centre Client to pause and resume the recording for specific users.
Licensing
The integration requires the following licensing:
- Xarios MMCBE licensed feature.
- Mitel MMCBE Call Recording license - this is a Mitel license not a Xarios license.
Requirements
The MMCBE server needs to be able to connect to the server that has the database role using TCP port 1433 and TCP 8088.
Supported Versions
Installation
To configure the call recording integration follow these steps:
- Open the YourSite Explorer.
- Select Media servers from the Enterprise navigation section on the left hand side.
- Select the relevant Media server from the list shown.
- From the Recorder type drop down select Xarios.
- Set Server to the recorder sites database & instance details, i.e. recorderserver1\callrecorder.
- Set the WebServer to the URL of server that has the web server role - this is the value that is prefixed to the call recording links and so needs to be accessible from each users computer, i.e. http://recorderserver1.
- Set the XCGServer to the server that has Communications Gateway role, i.e. http://recorderserver1:8088.8. Enter a valid Username and Password, this is a SQL server user configured on the sites database server.
If the Xarios call recording option is not installed follow theses steps:
- Copy the prairieFyre.CallRecording.Xarios.dll to {InstallDir}/CCM/Services/EnterpriseServer/CallRecorders/.
- Edit the {InstallDir}/CCM/Services/EnterpriseServer/CallRecorders/prairieFyre.CallRecording.dll.config file.
- Add the entry <plugin type="prairieFyre.CallRecording.Xarios.XariosWrapper" location="prairieFyre.CallRecording.Xarios.dll" /> to the Configuration -> Plugins -> pluginTypes -> pliginType ->plugins section, then save the file.
- Restart the Windows services "prairieFyre Config Service" and "prairieFyre .Net Enterprise Server".
