Communication Server - Technical Manual
PBX Integration
The system can integrate with the PBX system that has the devices attached to provide extra information to tag against the call record. Depending on the type of PBX different steps will need to be performed.
| Supported Interfaces |
MiVoice Office 250 |
MiVoice Office 400 |
MiVoice Business |
|---|---|---|---|
| ISDN 30 |  |
 |
|
| ISDN 2 | |
|
|
| SIP Trunks | |
|
|
| SIP Extension | |
|
|
| Proprietary IP Extension | |
|
(SRC) |
| Digital Extension | |
|
|
| Analogue Extension | |
|
|
| Connectivity | MiVoice Office 250 |
MiVoice Office 400 |
MiVoice Business |
|---|---|---|---|
| SMDR | |
Call Logging/Journal |
|
| CTI | OAI |
|
MiTAI |
| Supported Features |
MiVoice Office 250 |
MiVoice Office 400 |
MiVoice Business |
|---|---|---|---|
| Inclusion/Exclusion Lists | |
|
|
| Automatic PBX Device Synching | |
Inbound | |
| Call Categorization | |
|
|
| Workflow | |
|
|
| Call Scoring | |
|
|
| Contact Directories | |
|
|
| Recording Deletion | |
|
|
| Pause/Resume API/Client | |
|
|
| Pause/Resume DTMF | |
|
|
See the Phone Systems section for details.