Overview

A security profile contains a list of the areas on the system that a user can have access to and configure. There are three default profiles available but custom profiles can also be created if needed.

1. Admin: This is the profile associated with the engineer account. This profile cannot be edited. This profile should only be used to give permissions to trained engineers who need to configure the essential components of the system.
2. Supervisor: This profile is for supervisor level access and gives access to features required for every day management tasks.
3. User: This profile can be used to give general users access to the website to edit their password.

Configuration

The default configurations for the built in security profiles are shown below.

Option	Description	Admin	Supervisor	User
Recordings
Play	The user is able to playback calls.
Save	The user is able to save call recordings locally.
Email	The user is able to email out call recording.
Modify call details	The user is able to edit call details such as custom tags, notes and change the assigned user of a call.
Recording Deletion	The user is able to delete recordings from the system. Until this option is enabled the Recording Deletion option will not be visible in the user interface.
Live view	The user is able to configure their recordings page to automatically refresh.
Call Scoring
Create & view scores	The user is able to score calls and view historical scores.
View own scores.	The user is able to view historical scores for their own calls.
Modify scores	The user is able to modify historical scores.
Miscellaneous
Allow web access	Allows the user to log on to the XCS website.
Create & modify tasks	For future use.
Run reports	For future use.
View Dashboard	The user can view the dashboard
View Audit Trail	For future use.
View system Business Units	The user can view the system Business Units for deleted and unassigned users.
View shared filters	For future use.
Modify shared filters	For future use.
Manage License	The user can activate, deactivate and update the system license.
Configuration Area Settings
Contact Directories	Gives access to the Contact Directories configuration section.
Call Categorization	Gives access to the Call Categorization configuration section.
Phone Systems	Gives access to the Phone Systems configuration section.
Recording Rules	Gives access to the Recording Rules configuration section.
Exclusion List	Gives access to the Exclusion list configuration section.
Inclusion List	Gives access to the Inclusion list configuration section.
Dial Plan	Gives access to the Dial Plan configuration section.
Custom Tags	Gives access to the Custom Tags configuration section.
Email	Gives access to the Email configuration section.
Database Maintenance	Gives access to the Database Maintenance configuration section.
Security	Gives access to the  configuration section.
Users & Business Units	Gives access to the Users & Business Units configuration section.
Workflow	Gives access to the Workflow configuration section.
PCI Compliance	Gives access to the PCI Compliance configuration section.
Call Scoring	Gives access to the Call Scoring configuration section.
Servers	Gives access to the Servers configuration section.