System Requirements

The servers must meet the minimum operating system requirements described here. The minimum recommended hardware requirements are also shown.

Operating Systems

Windows 10 Pro/Enterprise 64-bit
Windows 2012 R2 Standard/Datacenter 64-bit
Windows 2016 Standard/Datacenter 64-bit
Windows 2019 Standard/Datacenter 64-bit
Windows 2022 Standard/Datacenter 64-bit

Windows Server Core installations are not supported

Windows Server Small Business/Foundation/Essential versions are not supported

Hardware Recommendations

The minimum recommended hardware is dependent on the type of calls that are to be recorded. The recorder server should have a RAID1 disk drive partition for the operating system and application files and a separate RAID1 partition for the call recordings.

The number of concurrent calls being recorded and how long they are to be kept will determine the actual amount of disk space required.

System Limits	Hardware Requirements
Small: 1,200 calls per hour 16 Concurrent Call Recordings	CPU: 1 x Intel Core i3 dual core @ 3.3 GHz RAM: 8GB HDD: 100GB + 1GB for each million call records HDD: 1TB for each 175,000 hours of call audio data SQL Server: Express
Medium: 2,400 calls per hour 60 Concurrent Call Recordings	CPU: 1 x Intel Xeon quad core @ 3.1 GHz RAM: 16GB HDD: 100GB + 1GB for each million call records HDD: 1TB for each 175,000 hours of call audio data SQL Server: Express NIC: 1Gb
Large: 4,200 calls per hour 250 Concurrent Call Recordings	CPU: 2 x Intel Xeon quad core @ 3.1 GHz RAM: 32GB HDD: 100GB + 1GB for each million call records HDD: 1TB for each 175,000 hours of call audio data SQL Server: Full NIC: 1Gb

System Limits

Hardware Requirements

Small:

1,200 calls per hour
16 Concurrent Call Recordings

CPU: 1 x Intel Core i3 dual core @ 3.3 GHz
RAM: 8GB
HDD: 100GB + 1GB for each million call records
HDD: 1TB for each 175,000 hours of call audio data
SQL Server: Express

Medium:

2,400 calls per hour
60 Concurrent Call Recordings

CPU: 1 x Intel Xeon quad core @ 3.1 GHz
RAM: 16GB
HDD: 100GB + 1GB for each million call records
HDD: 1TB for each 175,000 hours of call audio data
SQL Server: Express
NIC: 1Gb

Large:

4,200 calls per hour
250 Concurrent Call Recordings

CPU: 2 x Intel Xeon quad core @ 3.1 GHz
RAM: 32GB
HDD: 100GB + 1GB for each million call records
HDD: 1TB for each 175,000 hours of call audio data
SQL Server: Full
NIC: 1Gb

Virtualization Environments

The recording servers support virtualized environments only when the recording method does not require any specific hardware. The table below shows the supported configurations.

Device Type	Supported?
ISDN Trunks
Analogue Trunks
Basic Rate ISDN Trunks
SIP Trunks (Synway not Hyper-V)
Mitel SRC Devices
Digital Extensions
SIP/IP Extensions

The following virtualization environments have been tested and are supported.

Environment	Supported?
VMWare ESXi v5.1, 5.5, 6.0, 6.5
Hyper-V 2012 R2, 2016	(not Synway SIP trunks)

V-Motion is not supported and the Server will need to be shutdown moved and restarted

On a virtual machine we do not support saving/resuming the state of a virtual machine and these should be shutdown