Inclusions lists override ALL other rules. If a recording matches any of the fields within the inclusion list then it will be recorded – even if it is on the Exclusion List.

Configuration

To add a new inclusion list entry:

1. Access the  Site Settings -> Inclusion List configuration section.
2. Click on Add, then select the Type of information to use to include this call.
3. Select or enter the value that this information must contain.
4. Enter a useful Description for this entry.
5. Select persistence level
6. Click on Add to save the entry.

Persist for Entire Call

Each inclusion list entry has the option to 'Persist for entire call'. This setting controls whether the inclusion entry should just take effect on the call segment that matches or on all proceeding segments on the call as well. If enabled, once there is an inclusion match on a segment of a call, if the call is transferred to another device on the phone system then the call would continue to be included, no exclusion list entry could override it.