Overview

A site can have multiple servers that work together and perform specific roles within the site, for example running the database or hosting the website:

• WCF Server: This is a required role for each server and provides core service processes
• Database: This role is for the server that hosts the Microsoft SQL Server database. There can only be a single server with this role
• Licensing: This role performs the license management and activation process for site. There can only be a single server with this role
• Website: This role is for servers that will host the website. There can be multiple servers with this role
• Communications Gateway: This role provides integration services for client applications
• Recording: This role is for servers that will record calls. There can be multiple servers with this role.
• Business Intelligence: This role generate business intelligence information, including call categorization.

It may be necessary to Add  a server if you wish to split roles across more than one server.

Configuration

To create a new server:

1. Access the Configuration -> Servers Settings section.
2. Click on the Add button.
3. Enter a Server ID numeric value. This needs to be a value between 1-99 and each server within a site needs to have a unique value.
4. Enter a Name to identify this server. This can be a short descriptive name and does not have to be the host name.
5. Enter the Host name / IP address for this server.

   The server must have a static IP address and NOT DHCP.

6. Select the roles the new server will have.
7. Click Save.