Overview

The system has five custom fields that can be used to store extra customer defined information about a call. Each of the custom tags can be given a configurable name so that on the search and filter screens this description is displayed to the user.

Configuration

The custom tag descriptions can be changed at any time and the names on the filters will be immediately updated. To configure the custom tags:

1. Access the Site Settings -> Custom Tags configuration section
2. Enter the required description against each tag in the relevant area

The custom tags can be used to filter from within a Saved Filters under the Customer Details tab, within Additional Filters and they can also be configured to be displayed onto the Recordings grid.