Overview

The Communication Server is licensed with a software key. To activate the license you will need the:   

• Site ID / Serial Number

Configuration

Licensing is activated and updated from the Server License page for the server performing the Licensing role. Follow the relevant procedure below to administer the licensing:

• To activate a new server license see Activating a new license.
• To upgrade a existing server license see Upgrade an existing license.

If the server is installed in a Virtualized environment then it must have a static MAC address assigned. If the MAC address changes after activation then the license will become invalid and the system will stop functioning.

Activating a new license

To activate a new server license using a provided Site ID and Serial Number, either online or offline process for the first time:

1. Make sure you have the license certificate containing the Site ID and Serial number on hand.
2. Navigate to the Server Licensing section.
3. Click on the Activate button to display the activation form.
4. Enter the Site ID from the license certificate.
5. Enter the Serial No. from the license certificate.
6. Enter a Site name, this is passed back through during the activation process and should be used to easily identify this specific server for the support group.
7. Select the MAC Address to associate this license with.
   

   It is recommended to use the MAC address that is the main IP address for the server for LAN use. If the MAC address changes or is removed after activation for any reason then the license will become invalid and the system will stop working.

8. Click on Activate to start the process.
9. If the process was successful then a confirmation will be displayed. If it fails then a relevant message will be displayed in red.
10. If the server cannot contact the licensing portal then offline activation can be performed.
    
    The connection to the Licensing Portal requires HTTPS/SSL access on TCP port 443 from the server that has the license role in order to activate the license.
11. For Offline registration you will need to Download and save the LicenseFile.xc2v to your desktop.
12. Copy the license file to a computer that has internet access.
13. Browse to the Xarios licensing portal from the computer you have copied the license file to.
14. Follow the instructions on the portal.
15. Download the license key file, LicenseFile.xv2c, and copy back to the server.
16. Navigate to the Server Licensing section.
17. Click on the Process file button.
18. Browse to the LicenseFile.xv2c click on Process license file.
19. If the process was successful then a confirmation will be displayed. If it fails then a relevant message will be displayed in red

Once licensed you will need to set up the connection to the PBX see the Phone Systems section for details.

Upgrading an existing license

To upgrade an existing server license using online activation:

1. Access the Servers Settings -> SERVERNAME -> General -> License configuration section.
2. Click on the Update button to start the process. The system will then connect back to the Licensing portal to retrieve any new or updated license feature information.
3. If any changes are found then they will be shown in green in the New Value section. To apply the license changes click on the Update button. Any new features will then be available but may require a restart to take affect.
4. If the server cannot contact the Licensing portal then offline activation can be performed as above. Follow from Step 10 in the Activate a new license section.