Overview

The system supports the creation of diagnostic logging to aid technical support for fault resolution. The retention limits on the amount of files generated and the size of the log files can be controlled. Automated maintenance can be scheduled to zip the logs to reduce the disk space used. The system will generate log files for all the different services that the are running and store them in separate folders within the log files folder for each of the services.

Configuration

To configure the logging settings:

1. Access the Servers Settings -> SERVERNAME -> General -> Logging configuration section.
2. Configure each of the settings.
   • Log files folder: The folder location to store the system logs files.
   • Max log file size: This is the upper size limit for a single log file in mega bytes (MB). Once a log has reached this limit, a new log file will be created.
   • Event logging: Enables basic logging information to be generated.
   • Advanced logging: This enables extended logging information and can generate a significant amount of information and consume high levels of disk space.

     Only enable this under instruction from a trained engineer.

3. Configure the log archiving settings. The log archiving process is controlled by the Watchdog service on each server. The contents of the log files folder will be compressed into a single zip file and then moved to the archive folder location on a daily basis. The contents of the log files folder are then deleted. Each of the zip files has the date and time within the file name, for example the file callrecorderlogs_20130428010035.zip was will contain the logs as of the 28th April 2013 at 01:00.
   • Number of zip files to keep: The number of archive zip files to keep.
   • Archive folder: The location to keep the archive zip files.
   • Archive time: The time in hh:mm to perform the daily archive of the logs files.