Overview

The system can connect to a Mitel MiVoice 400 telephone system. Follow the procedures below to provide the required information for a successful implementation.

1. PBX System Requirements.
2. Set up System Administration access.
3. TDM Trunk configuration.
4. IP extension configuration.
5. Digital TDM extension configuration.
6. Ongoing Maintenance

Pbx System Requirements

The following Mitel MiVoice Office 250 versions are currently supported:

• Call Processing Version 6.1
  (SIP trunks delivered through an MBG requires PBX version 6.3.6.21 or greater)

The following recording devices are supported:

• Primary Rate Interface (PRI)
• Basic Rate Interface (BRI)
• Analogue
• SIP Trunk (using SIP Peers)
• IP Extensions (MiNet & SIP)
• Digital Extensions
  • For DTMF related features (i.e., pause and resume) only handsets that have a built in DTMF tone generator are supported. Without this the DTMF is generated by the PBX and not from the handset.

The following configuration is supported:

• Multi node via the use of a Mitel CT Gateway.
• Individual connections to multiple Mitel MiVoice Office 250s are not supported.
• Unique numbering plan across all nodes.

If you make the following changes to the setup of the PBX(s) then you will need to restart the Call Recorder for it to pick up the changes. (This applies to any networked node not just those on which extensions to be recorded are located. Failure to do so may result in calls not being recorded and/or missing meta data to search for the call). Adding or Removing Nodes Adding, Removing or Re-numbering Trunks

Set up System Administration access

Access to the Mitel MiVoice Office 250 System Administration is a requirement for installation. A System Account is required and can be created.

SIP Trunk Configuration

Configure the Mirror port as described here Mirror Ports

Add the required trunk device

IP extension configuration

When recording IP extensions the following information is required:

• MAC Address: If the IP extensions are on the same network segment as the PBX and the connections are not routed in any way, i.e. any use of NAT, then the MAC Address of the endpoint is required.
• IP Address: If the IP extensions are remote or the connection is routed in any way then the IP address of the endpoint is required. This would require each IP extension to have a static IP address configured.
  When using IP address configurations then only a single endpoint can be configured per IP address.

  Peer-to-Peer audio must be disabled in the MiVo250 configuration for the endpoints being recorded

Digital (TDM) extension configuration

When recording digital TDM extensions the following information is required:

• Extension Location: The details of the physical cable that the extension is presented on, to enable the engineer to identify this on installation.This can be the patch panel and specific port location of the extension.

Ongoing Maintenance

The system relies on the device information configured on the recorder and on the Mitel MiVoice Office 250 system to be kept up to date. Without this calls may not be recorded or tagged with the correct information.

Any programming changes that are made to any of the Mitel MiVoice Office 250 nodes will be picked up automatically and no manual changes are required unless they are to do with the trunk numbering and then this needs to be manually updated.