Communication Server - Technical Manual
Recording Rules
Recording rules is an advanced method to govern which calls are recorded and which are not. In default configuration this is disabled and all devices that are configured for recording are recorded on the system. With recording rules enabled no calls are recorded unless a specific rule condition is met for each call. Recording rules work in tandem with the exclusion and inclusion lists and can provide a greater degree of control as multiple conditions can be defined for a single call.
The default configuration is to record everything and not use the recording rules.
To enable rules based recordings:
Once the option has been enabled then the rules can be configured. Each of the conditions defined in a rule are matched together, for more complex OR based rules a new rule can be created for each set of conditions.
The Recording Rules works with the Inclusion and Exclusion lists using the following rules:
If Recording Rules are enabled, then by default no calls will be recorded. You must create a rule or add an item to the Inclusion List to allow anything to be recorded. Calls which match one or more of the enabled rules will be recorded. ALL criteria for a particular rule must be satisfied in order to match that rule.
Exclusion Lists: The Exclusion List is used to discard certain recordings.
If a call matches ANY field within the exclusion list, the recording will not be kept. This list takes precedence over Recording Rules. If a rule is matched in Recording Rules, but is then matched in the Exclusion List, the recording will not be kept.
Inclusion List: The Inclusion List overrides any other rules.
If a call matches any field specified in the Inclusion List, it will ALWAYS be recorded. A call which does not match a Recording Rule, or appears in the Exclusion List will still be kept if it matches an Inclusion List rule.
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CAUTION: If no rules are defined then NO calls will be recorded. |