Overview

The Windows Desktop integration is provided by the use of the Xarios Communicator for Windows Desktop application and provides integration services to enable automatic pause and resume of call recordings based on Windows applications that a user has open and / or in the current focus.

As the user opens or closes application or switches between them if the application is on a pre-configured list for do not record then the call recording will be automatically paused. Once the user has closed or changed the focus to another application the call recording will then be automatically resumed.

The pause and resume of the call recordings requires no intervention by the user and can be configured so that there are no visible notifications to make them aware that this is happening. Alternatively notifications can be enabled to give feedback to the users when this is happening.