The system records all calls to the default recording path (configured under a server's General recording settings) which should be on the local server. As the server may only have a limited amount of storage available, archiving is essential to ensure that it does not run out of disk space. Call recordings can be archived to network based storage devices (for example a SAN or NAS) to stop the system running out of storage space.

Call archiving moves the original recording files, DAT files and index files to the configured destination(s) and then removes the original files. This prevents running out of disk space and allows for unlimited amount of storage to be made available as additional storage can be added as and when required. Files can be copied to multiple destinations or load balanced across different locations. Limits can also be configured so as to allow only calls older than a specific date to be archived.

The call archiving works in combination with the Database Maintenance as calls will not be archived until they been through this process. If call archiving has not been used for some time then when this is started it will begin to archive the calls as long as they have been through the database maintenance. For large volumes of calls this can take a significant amount of time and resources whilst in progress, typically this is why archiving should always be running.

Configuration

To enable call archiving:

1. Access the Servers Settings -> Call Archiving configuration section.
2. Check the Enable call archiving option.
3. The archiving will not start without at least one archive location being set. See the Archive Locations section.
4. To prevent calls from being archived for a specific period of time set the Archive delay option. This will only archive calls that are older than what has been configured. If this is set to 0 then all completed calls will be archived.
5. Network Shares to archive to must first be configured before Archive Locations can be added.
6. Any changes made to the call archiving require a restart of the call archiving service.