Overview

The General section is used to configure how calls are recorded, i.e. are they encrypted, the volume levels and where they are stored. The devices that are to be recorded need to be configured and enabled here for them to be recorded.

Configuration

To configure the recording settings:

1. Access the Servers Settings -> SERVERNAME -> Recording -> Recording General configuration section.
   • Recording path: This sets the location to store the call recordings before they are archived. This is in UNC format and maps to a local share called Recordings on the call recording server. This is automatically configured and cannot be manually changed. If the server hostname and/or IP address changes then this will automatically changed to reflect this.
   • Data volume: This sets the local drive on the call recorder where the recordings and index files are saved.
   • Enable volume control: If this is set then the volume levels for inbound and outbound can be altered. The Inbound volume and Outbound volume sliders control each side of the call. The range is from -6 to +6 where each increment/decrement results in a 3dB increase or decrease in the volume for the specific side of the call.
     Volume control is not supported for all recording methods
   • Encrypt recordings: This enables encryption of the call recording files, see the Encryption & Authentication section for more details.
   • Create DAT files: If this is enabled then a DAT file will be created along with each recording.
     

     The data within the DAT file may change based on PBX, recording device and version.

     [CallId:X22*07]
     [CLI:08453736880]
     [DDI:7864350]
     [Extension:1001]
     [ExtensionName:Reception 1]
     [Direction:Inbound]
     [HuntGroup:2001]
     [Encrypted:True]
     [HuntGroupName:Reception]
     [AurixIndexed:False]
     [NetworkRecordingPath:\\server\Recordings\97201\]
     [LocalRecordingPath:D:\Recordings\97201\]
     [AgentId:1101]
     [AgentName:Jane Doe]
     [Trunk:97201]
     [Serial:97201201304261235046280]
     [StartTime:26/04/2013 12:35:04]
     [AnswerTime:26/04/2013 12:35:04]
     [EndEvent:CallCleared]
     [EventCause:Answered]
     [Segment:2]
     [LogicCallId:X22*07-20130426-XAR]
     [CurrentGlobalCallId:X22*07D20130426-XAR]
     [PrimaryGlobalCallId:X22*07-20130426-XAR]
     [CallerNumber:08453736880]
     [CallerDeviceType:Trunk]
     [CallerDeviceNumber:97201]
     [CalledNumber:7864350]
     [CalledDeviceType:Extension]
     [CalledDeviceNumber:1001]