The recorded device section is where the list of devices to be recorded are configured, if a device is not listed here then it will not be recorded. Each device needs to have an entry in here and configured with the required information to be able to identify the device correctly.
Each different type of recorded device requires different information, for example:
- PRI / BRI / Analogue & Digital Extension: These devices are connected to a physical card in the call recording server. Each device needs to be mapped to a voice card channel on the physical card. This enables the call recorder to know which trunk/extension is connected to each channel. For example trunk number 94101 on the PBX may be connected to the voice card on channel 1 and trunk 94105 connected to channel 5.
- SIP / IP Devices: These are recorded via a network passive tap or mirror port connection. To be able to identify the correct device, the IP address or MAC address is required of each device is required.
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It is important to double check voice card mappings after an upgrade to ensure it is still correct. This involves visually checking the mapping on screen and then dialing different channels to ensure the recorder is recording on the correct time slots.
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Configuration
To configure a device to be recorded:
- Access the Servers Settings -> SERVERNAME -> Recording -> Recording Sources -> Recorded Devices configuration section.
- This grid shows what devices are to be recorded and what recording method is to be used.
- To add a new device or devices to be recorded, click on the Add button.
- Select the recording method for this device, click Next.
- Select the devices from the list shown and click Save.
- To edit an existing device, select the device and click on Edit.
- Depending on the type of device there will be different configuration options that need to be entered.
PRI / BRI / Analogue & Digital Extension
Device number: Enter the relevant device number.
Card Index: Select the index number of the voice card that the device is connected to.
Initial Channel number: Enter the starting time slot number.
Xarios SIP Trunk / Synway SIP Trunk
Either of the above recording sources can be used to record SIP trunks. The Synway source requires an additional Synway license and driver configuration.
Device number: Enter the relevant device number.
SIP / IP Extension
Device number: Enter the relevant device number.
MAC Address: Enter the devices MAC address.
IP Address: Enter the devices IP address that will be receive by the recorder.
If the IP device is on the same subnet as the that it is connected to then the MAC address can be used, otherwise the IP device will need to have a static IP address. If the device is behind any kind of NAT device, for example a remote worker, then their NAT'd/public IP address needs to be used. Only a single device can be configured against an IP address, so each device needs to have its own NAT'd/public IP address.
