Overview

Each questions needs to have a response type configured. This determines how the question is answered, i.e. a numeric score or a yes/no response.

Configuration

To add or edit a custom response group:

1. Access the Features -> Call Scoring  -> Score Sheets -> Response Groups section.
2. Click on New or Edit.
   • Name: Enter the name of the response group.
   • Control type: Select the type of control the response type will use. This can either be:
     • Radio buttons
     • Drop-down list
   • Response: Enter each response option and the score value to associate with this option.