Communication Server - Technical Manual
Score Sheets
Features > Call Scoring > Score Sheets

Overview

Score sheets are the main building block for scoring calls. They are what the user selects when the want to score a particular calls. They control the Questions that are made available, can be configured with multiple sections to group questions together and control the pass mark required.

Configuration

To add & edit a score sheet:

  1. See the Add & Edit Score Sheet section.

To add & edit a score sheet section:

  1. See the Add & Edit Score Sheet Section section.

To assign questions to score sheets:

  1. See the Assigning Score Sheet Questions section.
See Also